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Signs Your IT Departement Need to Outsource
icon-calendar 7 months ago
icon-category Outsourcing

IT outsourcing along with its benefits and disadvantages has been playing an important role in today’s tech culture. When it comes to strengthening or fulfilling business needs from an IT department point of view, there are always options; some may say to build an IT department from scratch, and the rest go and hire IT outsourcing. Budget, time, and resources may very well be the most important considerations.

However, it gets complicated when every consideration is intertwined with one another resulting in extravagant metrics that involve too many stakeholders. This would take too much time and delay any strategic move since tech and IT culture goes at a fast and dynamic rate.

To narrow things down, here are some signs which indicate whether or not you need to hire IT outsourcing. Read on!

IT Happens to Be Outside Core Competencies

Using the service of IT outsourcing should be one of the first considerations when IT is not of the core competencies of the organization. Implementing services that save expenses, increase flexibility, and allow you to remain relevant in a dynamic environment can be an invaluable asset as you remain focused on more core competencies.

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This kind of operation is typically required due to a lack of in-house knowledge and development resources. When there is a tight deadline and no internal talent is capable, the situation becomes more frustrating.

Skill Gap in IT Department

Companies cannot always afford to recruit highly qualified professionals. As a result, there will be a talent deficit when it comes to developing specialized disruptive projects. You may scale up by outsourcing IT developers and expanding your expert resource pool. As a result, the skills gap is filled with specialist technical knowledge, assuring a quality output.

One of the most underestimated aspects of IT outsourcing is that it is provided by an outside organization, which also gives you outside knowledge. Therefore, not only does it fulfill your business needs, but IT outsourcing also can be beneficial for the development of your existing IT department.

High Turnover Rate in IT Department

IT talents are in great demand in recent years, and you may not always be able to satisfy their wage expectations. This might result in a high turnover rate in your IT department. One practical solution is to hire IT outsourcing to take on activities until your company is lucrative enough to comfortably hire full-time, dedicated personnel.

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The Needs to Strengthen Security System

If you reckon your company is not adequately prepared for a cyberattack, using IT outsourcing can make a significant impact. An IT outsourcing service provider will often have the most up-to-date technology and know-how to give security solutions that are ideal for your company.

IT organizations may also incorporate cutting-edge technology, such as AI and self-learning, into your IT system, allowing your security system to create safeguards automatically.

IT Operations Hold You Back

If you are having difficulty managing, employing, or sustaining your IT operations, it is a strong indicator that you should consider outsourcing them. Companies should concentrate on building their business rather than on their IT operations cost center, which should be outsourced to a partner.

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Companies may benefit from outsourcing models in a variety of ways, including reduced costs, faster time to market, scalability, regional flexibility, and higher quality products. The IT outsourcing model may also assist firms in having dedicated IT workers who are experts in the newest and rarest technologies and have the requisite expertise to effectively implement projects.

 

Looking for IT Outsourcing providers that can help you gap the bridge between technology and business? Look no further! Contact us!

Best Practices to Apply Once Engaged to IT Outsourcing
icon-calendar 7 months ago
icon-category Outsourcing

As we have been covering the background, benefits, and even technicality of IT outsourcing, there is one important thing that we must not miss; keeping balance between the outsourcing and remaining team in the company. This is one of the most important keys in generating seamless flow in managing and developing your product with high performance with the combination of outsourcing talents and remaining team.

IT Outsourcing is a strategy that will take you to great success only when you do it right.

Now the question is, how to do that? Here are some tips for you to follow to ensure a successful experience in IT outsourcing!

Well-Defined Objectives are Essential

Determine what aspects of your business need outsourcing forces and how the vendor finds the solution. By doing this in the first place, both parties can set the expectations and ensure that the service used will align with the desired result.

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Build a Robust Foundation Within the Management Relationships

The relationship between a company and its outsourcing provider determines how successful their partnership is. A positive working relationship with your provider can be a firm foundation for long-term growth and trust.

Ensure Data Security and Compliance with Regulatory Requirements

Your customer data security should be your top priority, especially when third parties are involved. Please make sure you review all regulatory and data security requirements, then find a vendor that can comply with those standards. To minimize the risk of a data breach, failure in complying with applicable laws and regulations will result in extortionate fines and harm your reputation.

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Improve Conflict Management Processes

Be aware of the possibility of a conflict, especially when you work with different people. You need to effectively resolve disputes as it is critical to improving team relationships and overall performance. 

To overcome any conflict possibilities, you should create a conflict management process that both parties must follow. Ensure that these processes involve a logical hierarchy of escalation and negotiation for better representation and prioritization.

Communicate Clearly and Frequently

Communication is one of the key factors for successful outsourcing. Clarity is not enough. You also need to communicate frequently to avoid miscommunication. By doing clear and frequent communication, you will minimize errors and assure delivery, milestones, and other requirements are met. Moreover, urgent projects require intense coordination to make sure prompt delivery.

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These five steps will help you to optimize your IT outsourcing strategy. Have you ensured every point of discussed best practice?

We are open to analyzing and mapping out business requirements for the best result. Fancy a collaboration before digging deeper to bridge the gap between business and technology? Contact us!

IT Outsourcing Pricing and Models You Must Know
icon-calendar 8 months ago
icon-category Outsourcing

As per our discussion regarding IT outsourcing in previous articles, outsourcing is a strategy that helps any company to work with IT experts but at the same time, they have more room to focus on business growth. The type of IT service may determine the right model, however as outsourcing services have expanded into more varied partnerships, the techniques and models have changed to incorporate managed services and more outcome-based agreements. IT outsourcing pricing and models play major role in the entire projects and output. Read on!

Fixed Pricing

As the term states, fixed pricing means that all the pricing is determined from the start of the agreement. If your company has stable and clear requirements, objectives, and scopes, the fixed pricing model most likely suits you perfectly. The situation allows you to predict the cost, making it easier to determine the deal price from the start by both parties.

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Variable Pricing

This model allows you to pay a fixed pricing with variance as add-ons to certain services which may be excluded from the list of service items. In other words, this model is a fixed pricing model with extra, flexible requests from the clients. This model allows for some variances in IT outsourcing pricing based on providing higher levels of services from the provider.

Time and Materials

This model allows you to pay the provider based on the time and materials used to complete the work. If your company is in situations that are difficult to estimate or need to evolve rapidly, this model of IT outsourcing pricing might be a perfect choice. ‘Time and Materials’ model have been familiar to many clients and is usually used in long-term application development and maintenance contracts.

Cost Plus

This model of IT outsourcing pricing requires a contract that is written from the start so that you pay the provider for their actual costs and a predetermined percentage for profit.

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Gain-Sharing

This IT outsourcing pricing is based on the value delivered by the provider beyond their typical responsibilities but gaining from their expertise and contribution. Both parties, the client and the provider, have money at risk and stand to gain a percentage of profits if the supplier’s performance is optimum and meets the client’s objective.

Unit/On-Demand Pricing

This model allows the provider to determine a set rate for a particular level of service. Then, the client pays based on its usage of the service. This pricing model is effective if your company needs to increase its productivity. This model also helps you to make component cost analysis and adjustments easy.

Performance-Based Pricing

This method is usually used in conjunction with a traditional pricing method, such as time-and-materials or fixed price. Performance-based pricing is a method when you provide financial incentives that encourage the provider to perform optimally.

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Shared Risk or Reward

This method requires a more extensive level of governance to do well. Through this method, both parties jointly fund the development of the products, solutions, and services with the provider sharing in rewards for a certain period. 

The different pricing models are significant according to the company’s different needs which also determine the relationship between the outsourced operations. This would enable companies and outsourcing service providers to go with what is best for each other. Note that determining pricing models is one of the most important steps before using IT outsourcing. 

Looking for IT Outsourcing providers that can help you bridge the gap between technology and business for digital transformation optimization? Let us discuss how pricing models benefit us all! Contact us!

The Importance of Taking a Break: Disconnect to Reconnect
icon-calendar 8 months ago
icon-category Support

There is always a time in a year when you feel like you can’t keep up with your tasks and deadlines. You suddenly feel like there is no time left for everything. Once you are aware the signs are coming, take a deep breath. Maybe you need to disconnect to be able to reconnect, taking a break.

We already know that there is nothing more challenging than maintaining your health, your job, and all the responsibilities in between uncertainties, all at the same time. You feel like there’s no room for you to take a rest, but perhaps that is what you need the most!

Taking a break is a fundamental part of success, health, and happiness. It is important to have a distance from whatever you are doing now for a while. It has so many benefits! 

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Resting Keeps Your Health Intact

The human body is built to thrive in a series of short sprints. This is why taking a break, even only for a few minutes, can give you the refresh you need to hammer away through your day. Breaks are brief pauses to work, physical burden, or emotional pressure. They promote mental health, boost creativity, increase productivity, promote well-being, reduce stress, improve mood, and strengthen connections.

Resting Reduces Stress

While stress is a natural aspect of life, it has different effects on people. Stress may act as a stimulant for some, but for others, it feels more like a burden. Chronic stress suppresses your immune system and increases your risk of disease. 

During stress, your body experiences fight or flight—physiological arousal—heightening your senses due to perceived danger. You may experience an increased heart rate and blood pressure during this state, slowed digestive functioning, increased hormone levels (like cortisol), and other responses.

The flight-or-fight response initially was our body’s means of survival that allowed our ancestors to quickly protect themselves from unthinkable circumstances. However, in today’s scheme, this response can be experienced numerous times and in various situations. 

Taking a break activates a system called the parasympathetic nervous system, which is the opposite of the flight-or-fight response. 

Boosts Creativity

Do you know that when you take time to rest and relax, you are naturally more creative? Time off helps you refill your reserves. The quiet moments inspire reflection time, allowing you to break through creative barriers. Functional connectivity of brain data measures synchronized patterns of spontaneous brain activation during rest. As a result, you experience increasing solutions to open-ended problems, such as inventing new uses for objects. 

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Improves Productivity

Similar to other muscles, your brain is less functional when it’s fatigued. You’re always more productive after a restful period—one reason why Mondays are often filled with high importance tasks or meetings; resting sharpens your brain. Taking time off will allow you to work more efficiently whenever you get back to it. Set aside one day each week to unplug to improve productivity and feel a greater sense of accomplishment.

Enhances Decision Making

The term “sleep on it” is accurate because taking rest improves your ability to make decisions. Working too long without rest reduces your concentration and can depreciate your emotional capacity. Regularly scheduled breaks—daily and weekly—allows you to refresh your perspective, and in turn, make better decisions.

Taking a break is only significant when you purposefully do it. Here are some techniques you can implement in your daily schedule.

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If managed well and carefully, working breaks give you more benefits with the little time it takes. With that being said, it certainly is worth considering. However, the challenge lies in how we manage it without looking lazy and too lied down to others. Therefore, taking breaks is as important as the work itself.

7 Key Components of Digital Transformation Strategy
icon-calendar 8 months ago
icon-category Support

As what and how to prepare in implementing digital transformation strategy have been discussed in previous articles, it is the time to move on discussing what indicators you need to watch out for before deciding to implement ones. Read on! 

Strategy and Leadership

Strategy and leadership are highly intertwined. Even the best game plan will not give you the best result if the leadership in the company is lacking. The combination of great strategy and fitting technology might help you digitize your business. However, we’re talking more than that. If you want to transform your business, then you need to combine strategy, technology, and the right leadership. Visionary leadership with the spot on digital transformation strategy can lead to a better, more seamless, more cost-effective and time-effective plan to transform your business.

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Culture Change and Communication

When talking about transformation, you must be ready for a massive culture shift. Cultural changes could give your clients and employees a hard time adapting and this makes it harder to perform any transformation. As culture is one of the most important parts of any successful program of digital transformation strategy, you might want to prepare your employees for it in advance.

How to make it happen? Effective communication can help you achieve that easier! Here’s how to do that:

  • Communicate about the digital transformation strategy and how it will be advantageous to every stakeholder.
  • Manage training sessions with your employees to prepare them earlier on. 
  • Emphasizing the importance of aligning culture with the new initiatives. 

Cultural changes are not an easy thing, but you can tackle them by forming clear training schedules, providing regular updates, and being consistent with your efforts to convey them. As people said, communication is the key!

Process Optimization

Have you ever been in a position where you’re in the middle of finishing your task and hoping that you could do it in a simpler way? Yes, we are all aware that every business might have several processes and operations, and as time goes by, those steps can be transformed to make all the workflows smoother and easier. This is where you need to decide the right formula for your digital transformation strategy.

The right digital transformation strategy can benefit not only the customers but also the internal teams. As all the business processes should be intertwined, you need to make sure that all of them are covered in the digital transformation strategy to reach the maximum output.

Data plays an important role in this process, especially the ones that you have gathered over the years.

The Importance of Data

Adopting digital transformation to your company should help you to eliminate your business’ pain points for your team and your customers. However, you can’t do it without analyzing the historical record! Or in simple words, the data you have gathered from time to time. 

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Through a collection of reliable data, you can analyze them to identify what works and what doesn’t work for your company. A spot-on data analysis can help you to find out what your customer wants, hence you can upgrade your products and services based on the analysis. 

More than that, data analysis can help your team to identify the best solutions to problems and lead to a better digital transformation strategy! 

Embracing New Technology

New technologies are everywhere, and you are surrounded by so many options. Now, your task is to identify the fit technologies for your business. That is one of the most crucial steps in your digital transformation strategy. 

You need to consider the function of the technology you want to adapt and the budget that you allocate for that. There are so many options, so make sure you do your research!

Team Structure

Enough talking about tools, let’s move on to the ones who are operating them: the people! Your team structure is the most vital part of your digital transformation strategy. In short, your digital transformation initiative should be balanced and must consist of: 

  • Spot-On Leaders who are agile and capable to bear the responsibility as the Chief Digital Transformation Officer, or Chief Digital Officer, or Chief Digital Innovation Officer, or Chief Technology Office, etc for accountability.
  • Business Enthusiasts that are also experts in their field! They will fill the positions like Product Managers, Program Managers, Customer Experience Leaders, Customer Success Engineers, etc. 
  • Pack of Coders and Designers who have the proficiency and skills in areas of development, designing, and data program. 

The Results

The end of your digital transformation journey, which also happens as the source of your new beginnings, is the result. Once you get your initial result, take it into account and plan long-term strategies to scale the digital transformation.

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Sometimes, you and your team must change the way you do things, or even the direction you take to reach the goal. Your team must be flexible to embrace changes.

At the same time, it is important to have consistency. Be consistent to follow the detailed strategy you have formulated, but when changes are required, be open to do that!

Looking for IT Outsourcing providers that can help you realize digital transformation and bridge the gap to your business? Look no further! Contact us!

What to Prepare in Implementing Digital Transformation
icon-calendar 9 months ago
icon-category Support

From time to time, businesses deal with constant changes. This makes a good reason to be versatile and adaptable, not only to survive the time but also to determine their success. In today’s context, we are talking about digital transformation.

As stated by McKinsey, 20% to 50% economic gains and 20% to 30% increase in client satisfaction are possible to achieve with the help of digital transformation. That is why the it demand is skyrocketing. It is expected to reach USD 3.3 Billion by 2025, according to a report by Research and Markets.

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If you are looking to revolutionize the way you run your businesses and handle your operations, You may want to dig it deeper. However, you are probably wondering how to start doing it. Well, digital transformation is like other new technological solutions that come with its pros and cons. Your task is to make sure that you embrace the best practices to be implemented in your business and stay away from the risks. This can only be done if you have the right strategy.

What does a Digital Transformation Strategy mean?

It is a comprehensive roadmap of the approaches you map out to adopt to digitally reform your business smoothly and effortlessly manage any challenges you have to deal with on your journey towards the transformation. These are the importance of having a it in hand:

  • Realigning the whole business model with a sharp focus on Customer Experience.
  • High value and outcome-driven technological initiatives.

By using the right strategy, organizations whose core value is to innovate can effectively implement the complex technology only in an hour. However, building an effective strategy requires accuracy, proficiency, and disruption of traditional ways to operate businesses. Therefore, there are some elements that you must secure while formulating the plan of action. Let’s find out more about it!

Digital Transformation Strategy is More Than About Technology

Yes, we have talked about how promising & vital it is for your company. However, a recent survey shows that 70% of Digital Transformation initiatives do not reach their goals. The question is, why do some strategies succeed and others fail? 

It is not merely about technology. Yes, most digital technologies provide possibilities for efficiency gains and customer intimacy. However, you need to understand that digital transformation requires a whole transformation, organizational included.

Yes, we have talked about how promising & vital Digital Transformation is for your company. However, a recent survey shows that 70% of Digital Transformation initiatives do not reach their goals. The question is, why do some digital transformation strategies succeed and others fail? 

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It is not merely about technology. Yes, most digital technologies provide possibilities for efficiency gains and customer intimacy. However, you need to understand that it requires a whole transformation, organizational included. 

It could work for your organization only when the leaders went back to the fundamentals: they are committed to changing the mindset of its members as well as the organizational culture and processes before they decide what digital tools to use and how to use them. This way, what the members think of the future of the organization determines the technology, not the other way around.

The 7 Key Components of Digital Transformation Strategy

Generally, there are seven key components that you need to incorporate in your digital transformation strategy, such as:

  1. Strategy and Leadership
  2. Culture Change and Communication
  3. Process Oriented
  4. Data-Driven
  5. Open for New Technology
  6. Team Structure
  7. Results

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Let’s talk more about each component in detail in the next article! Or, read more our previous articles too!

Looking for IT Outsourcing providers that can help you realize digital transformation and bridge the gap to your business? Look no further! Contact us!

Top 3 Technology Trends to Watch in 2022
icon-calendar 9 months ago
icon-category Outsourcing

In 2022 we have started to adapt to the not-so-new-normal situation. It’s been two years since the pandemic hit the rest of the world, and it pushed us to do things differently leading to new technology trends. The conventional way has shifted into the digital habit, and that only means that the need for sustainability, ever-rising data volumes, and intensifying compute and network speeds will begin to set their status as the most significant parts of digital transformation.

This new way of doing things that rely on the digital sphere creates the trends that are likely to focus around how different technology intersect, serving us as tools that give us remarkable assistance in our day-to-day life!

 

Artificial Intelligence is Getting More Popular

About five years ago, when 1,500 senior business leaders in the US in 2017 were asked about AI, only about 17% said they were familiar with it. [1] Now, we can see & even experience it in every corner of our life!

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AI is no longer being used only in the technology sector. It has grown so much, showing significant deployments in many other sectors: financing, security, health care, transportation, smart cities, you name it. It even has touched our personal life. Many of our homes are now armed with AI, making it what we knew as a smart home

When it comes to business, it transforms the way we do it as we see more and more robotic process automation in admins, logistics, accounting, and HR departments. It’s not only popular but also can be found everywhere. As we have seen self-driving and self-parking cars developed and released by Tesla, it proves that AI has been already with us and ready to develop more subtly into our day-to-day activities. For a more vivid example, AI has been literally in our hands in the form of voice assistants like Apple’s Siri, Google Assistant, and Amazon’s Alexa.

These examples show us that AI technology implementation is not near. It is here. 

 

The Rising of Digitization, Datafication, and Virtualization

Although remote working has been around for more than a decade, it has arrived at its peak during the covid19 pandemic. Working remotely, especially during the pandemic period, involves the virtualization of our workplaces.

Digitization is a process of converting analog format into digital which initiates the trend of datafication and virtualization. These trends help build the next generation of digital environments which allow people and businesses to top off their game. 

We are used to using many tools that help us work and collaborate with our team from afar, be it slack, zoom, or even discord. However, what’s coming next is more advanced than what we have now!

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You have heard about metaverse, persistent digital worlds that exist in parallel with the physical world. The most recent metaverse is the one that was proposed by Mark Zuckerberg, Meta. This would make physical distance irrelevant to being productive. 

How significant will it change our life? Well, imagine you are working from home but still able to meet your colleagues in real-time, signing digitized documents, and hanging out with people around the world virtually. 

 

The Emphasis on Transparency

In today’s environment, discussion about technology always involves the topic of transparency. Technology can’t work if we can’t trust it. That is why, also for other obvious reasons, transparency plays a vital role.

However, whenever there is technology innovation, there are often strong push backs against it as it is in many instances seen as conspicuous, dangerous, and irresponsible. Moreover, when we talk specifically about AI, it is often portrayed as a mystery in the sense that we can’t see inside it to understand how it works. This causes a perception when it could be possibly damaging.

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The idea of transparent and clear AI has been increasing in recognition over recent years, as it has become clear that there are segments of society that distrust it for obvious (and good) reasons!

These trends would definitely take us to the next level of technology evolution. And evolution happens everyday, entering our way of processing day-to-day lives. Technology often goes without warning. As we blink, boom it happens. And we can’t deny the fact that these technology trends are high-performing cycles and require high-level knowledge and skills.

Finding high-level talents may not be the problem but acquiring one is. To perform high-level work in tech may cost you an arm and a leg especially if you plan to employ the talents. That’s when IT outsourcing comes! Not only it gives you the opportunity to realize today’s technology trends through experienced outsourcing talents and services but also it comes with many benefits including financial and organizational efficiency. Read about IT outsourcing benefits here. 

Looking for IT Outsourcing providers that can help you introduce futuristic technology and bridge the gap to your business? Look no further! Contact us!

4 IT Outsourcing Phases You Need To Know
icon-calendar 10 months ago
icon-category Outsourcing

IT outsourcing has become an inextricable part of the business cycle. Offloading non-core operations to lower-cost experienced experts may be a viable and appealing possibility as companies seek more rational and efficient methods of functioning. Before digging deeper, you may have to know about IT outsourcing phases to minimize the risk.

The following are IT Outsourcing Phases you should be aware of before jumping into the decision before offloading your parts of IT function to an IT outsourcing service provider. Read on!

 

Phase 1: Assessment

The overall goal of this phase is to determine whether outsourcing is a viable option and what the likely size and shape of the deal will be. When it comes to critical issues like overall deal scope, location, and sourcing strategies, this perspective must be supplemented with a mature understanding of the strategies to be used.

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The Assess phase ensures that due consideration is given to all key aspects of the outsourcing lifecycle, particularly with regard to:

The Assessment phase makes sure that all important components of the outsourced life cycle are taken into account. These assessments of IT outsourcing phases encompass:

 

  • The financial benefits provided by outsourcing deal 
  • The liability and risk that must be avoided in order to achieve a feasible outcome
  • The deal’s overall size and shape, as well as whether or not it meets business needs
  • The amount of change that both business and IT functions must undergo in order for outsourcing to be successful for the duration of the contract.

 

Once the initial business drivers are understood, a high-level business case has been agreed upon, and the decision to go forward with an outsourcing initiative has been made, it is tempting to rush straight into the creation of the Request For Proposal (RFP) and the design of the ‘to be’ structures

It might look very appealing to jump right into the release for the Request For Proposal (RFP) and the design of the ‘to be’ structures once the initial business drivers have been understood, a high-level business case has been agreed upon, and the decision to move forward with an outsourcing initiative has been made.

 

Phase 2: Preparation

This phase’s main objective is to start initiating the plan which has been defined to the point when companies have chosen possible outsourcing service providers and issued a request for proposals. The outsourcing service providers are assessed in the market, and a Request for Proposal (RFP) is created and issued. All services in scope of the procurement become carefully defined during the RFP generation process, are signed off on by key client stakeholders, and are well described within the bidding documents.

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This phase of the outsourcing lifecycle is very significant since it kicks off the first official engagement with the outsourcing service providers and outlines the client’s precise process requirements. A lot of criteria are used in a lengthy list of suppliers in order to cut it down to a shortlist. This is determined by the outsourcing service provider’s capacity to satisfy the client’s needs, which may be based on the results of a Request for Information (RFI) procedure. In the meantime, the company prepares a high-level commercial and financial framework for the deal defining key indicators of success or failure.

 

Phase 3: Appraisal

This phase aims to maintain feedback flow with the IT outsourcing service providers while they are reviewing their responses, and then negotiating with the vendors to reduce the number of short-listed providers to one or more.

The method used to complete the Appraisal phase will differ depending on the scope, value, and complexity of the services being procured, and the number of supporting resources required may range from a large dedicated evaluation and negotiation team to a small part-time team running a reverse bidding.

Regardless of the type of the outsourcing agreement, the focus should be on objective decision-making that leads to the short-listing of one or more IT outsourcing service providers which are best suited to provide the service completing the last piece of the puzzle.

 

Phase 4: Execution

The primary objective of this phase is to get the deal ‘across the line’. Many of the activities that were the main goal of this phase is to complete the contract ‘over the line.’ During the execution phase, many of the tasks started in the preceding phases should be completed.

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Conclusion

It is important to go through each of IT outsourcing phases before appointing an IT Outsourcing service provider to minimize the risk of choosing the wrong and not suitable one which may be costly for both finance and timeline. The first phase, assessment, can help companies narrow down the option of providers which are perfect to consider the benefits and the cost. The second phase, preparation, is where the plan is designed and the objectives are set. The third phase, appraisal, is the decision making process in which determine whether or not the project starts. And the fourth phase, execution, is where it all kicks off. 

Looking for IT Outsourcing providers that can help you optimize your business with the latest technologies? Look no further! Contact us!

5 Ways to Deal with Employee Burnout
icon-calendar a year ago
icon-category Support

You might hear one or two things about employee burnout as it became a hot topping in 2019. The World Health Organization announced that burnout is an occupational phenomenon. It describes burnout as “…a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed.

Then, is there any way for managers to help their team from employee burnout? These are five ways that you can deal with employee burnout. Read on!

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Know the Signs

The first thing you need to do is to identify the symptoms. The symptoms are listed under three categories, physical, mental, and emotional symptoms. Headaches, fatigue, exhaustion, shortness of breath, and lack of sleep are some examples of physical symptoms of burnout. Moreover, things like anxiety, difficulties focusing, and apathy are some examples of mental symptoms of burnout. Emotional symptoms of burnout can be identified from this behavior namely, feelings of negativity, easily getting irritated, getting more fragile, and the tendency to make harsh comments. 

 

Understand the Source of the Problems

It is vital to discuss directly with your team members about their burnout’s root cause. In-person conversations are essential. Ensure they are comfortable talking with you about their problems. Then, please keep in mind not to make any assumptions. Provide an open space for your team members by asking them questions. Somehow it is not easy for your employees to share their struggles in the workplace so it’s highly recommended to encourage them and assure them that you are a safe place to talk to. 

 

Show Them That You Care (and You Really Mean It)

Many people think of employee burnout as an unusual case. Sometimes employers believe that it only happens in bad workplaces. When in fact, it could happen anywhere. That means that you have to get serious about mental health.

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As a manager, there are several ways to keep your employees’ mental health as a priority. Talk about mental health to your team, not to a specific team member. This way, you can stay away from unpleasant situations while still raising this critical issue to make them more aware of it.

Be open. Not only that, you need to be confidential and private. There is a chance that your employees are comfortable talking to you about their mental health. Make sure that you give no judgment towards their feelings, and most importantly, keep your conversation confidential!

 

Raise Awareness about Mental Health

As we previously mentioned, employee burnout is a part of mental health issues. You can prevent this by teaching your employees how to be mentally healthy!

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You can make a session about a mental health issue, or even tuck it in the job training, to make them aware of the possibility of being burnout in the first place. Teach them how to deal with personal and work issues together with ways to cope with stress. If you think that you are not capable enough to teach them, bring in mental health professionals.

You need to keep in mind that employee burnout is more than just about being overloaded at work. It happens when they are worried, stressed, anxious, or even depressed. However, there are ways for you to help them or even prevent it from happening!

In search of the perfect IT outsourcing company that would provide you with the best IT talents and solutions to help you complete your projects effectively and efficiently? Look no further! 

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The Benefits of IT Outsourcing
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When it comes to benefits of IT outsourcing, it shares some similarities with Business process outsourcing (BPO)  in terms of benefits and functionalities. BPO is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administers and manages the selected processes based on defined and measurable performance metrics.

Business Process Outsourcing (BPO) / Business Process Management (BPM) is an activity to outsource part of the company’s business processes to third parties with the aim of cost efficiency and reducing risk to the company so that the company can focus more on its core business.

One of the most well-known advantages of using IT outsourcing services is that one company can reduce its hiring cost. Moreover, IT Outsourcing has got many more benefits up its sleeve! Here are seven advantages of outsourcing IT for your company you may want to consider. Read on!

 

Less Downtime

When it comes to efficiency, IT outsourcing is one of the most comfortable options for your company. When you hire an in-house IT manager that is responsible for your company’s IT, there are several things you have to deal with, namely: business hours, vacation, workload, and sick days. In contrast to in-house, IT outsourcing allows companies to handle 24/7 crisis support. In short, your IT can have as little downtime as possible. 

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Advanced Security System

Outsourcing allows the company to have supplementary security services like data monitoring, protection, and backup. Providers can supervise and check on unusual network activity, maintain updates to essential software like antivirus, and maintain good practices for cybersecurity. This is one of the benefits of IT outsourcing. We all know that not all companies have the capital to take a stake in cybersecurity infrastructure. The absence of cybersecurity infrastructure could lead to potential disruption of your IT system that will lead to more downtime and create more problems.

 

Instant Team Buildup

Having new staff in your company comes with challenges, especially with time and cost. If you are about to scale up your team, you could start to consider outsourcing IT as it allows you to have experienced IT experts in your company. The experts can be integrated with projects and critical tasks in no time. Moreover, it is easier to add and reduce staff numbers. This flexibility allows exceptional control over project management without the mandatory dedicated time to hire and train new employees.

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Leverage In-House Team Potential

Outsourcing IT is one of the most effective ways to improve your team’s expertise by freeing up their time to focus on the most critical IT components of your company. This especially will work on any medium-to-large-size company with in-house IT experts. For example, an in-house can focus on advancing your technology or handling issues that need internal troubleshooting. They don’t have to spend their time monitoring, backup, doing software setup, basic support, and other time-consuming tasks as those parts can be handled by an outsourced IT team.

 

Cost Reduction

As mentioned earlier, cost reduction is one of the most common benefits that IT outsourcing can offer. Outsourcing converts fixed IT costs into variable costs and allows you to budget more effectively. You do not have to spend your budget to train new staff as IT outsourcing providers have already-prepared experts in IT with specific qualifications and expertise. In short, there is less capital required.

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IT outsourcing comes with many benefits and challenges. However, with the right strategy, IT outsourcing will take you far. One of the most crucial things of the IT outsourcing strategy is to find the right provider! 

In search of the perfect IT outsourcing company that would provide you with the best IT talents and solutions to help you complete your projects effectively and efficiently? Look no further! 

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Signs Your IT Departement Need to Outsource

IT outsourcing along with its benefits and disadvantages has been playing an important role in today’s tech culture. When it comes to strengthening or fulfilling business needs from an IT department point of view, there are always options; some may say to build an IT department from scratch, and the rest go and hire IT outsourcing. Budget, time, and resources may very well be the most important considerations.

However, it gets complicated when every consideration is intertwined with one another resulting in extravagant metrics that involve too many stakeholders. This would take too much time and delay any strategic move since tech and IT culture goes at a fast and dynamic rate.

To narrow things down, here are some signs which indicate whether or not you need to hire IT outsourcing. Read on!

IT Happens to Be Outside Core Competencies

Using the service of IT outsourcing should be one of the first considerations when IT is not of the core competencies of the organization. Implementing services that save expenses, increase flexibility, and allow you to remain relevant in a dynamic environment can be an invaluable asset as you remain focused on more core competencies.

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This kind of operation is typically required due to a lack of in-house knowledge and development resources. When there is a tight deadline and no internal talent is capable, the situation becomes more frustrating.

Skill Gap in IT Department

Companies cannot always afford to recruit highly qualified professionals. As a result, there will be a talent deficit when it comes to developing specialized disruptive projects. You may scale up by outsourcing IT developers and expanding your expert resource pool. As a result, the skills gap is filled with specialist technical knowledge, assuring a quality output.

One of the most underestimated aspects of IT outsourcing is that it is provided by an outside organization, which also gives you outside knowledge. Therefore, not only does it fulfill your business needs, but IT outsourcing also can be beneficial for the development of your existing IT department.

High Turnover Rate in IT Department

IT talents are in great demand in recent years, and you may not always be able to satisfy their wage expectations. This might result in a high turnover rate in your IT department. One practical solution is to hire IT outsourcing to take on activities until your company is lucrative enough to comfortably hire full-time, dedicated personnel.

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The Needs to Strengthen Security System

If you reckon your company is not adequately prepared for a cyberattack, using IT outsourcing can make a significant impact. An IT outsourcing service provider will often have the most up-to-date technology and know-how to give security solutions that are ideal for your company.

IT organizations may also incorporate cutting-edge technology, such as AI and self-learning, into your IT system, allowing your security system to create safeguards automatically.

IT Operations Hold You Back

If you are having difficulty managing, employing, or sustaining your IT operations, it is a strong indicator that you should consider outsourcing them. Companies should concentrate on building their business rather than on their IT operations cost center, which should be outsourced to a partner.

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Companies may benefit from outsourcing models in a variety of ways, including reduced costs, faster time to market, scalability, regional flexibility, and higher quality products. The IT outsourcing model may also assist firms in having dedicated IT workers who are experts in the newest and rarest technologies and have the requisite expertise to effectively implement projects.

 

Looking for IT Outsourcing providers that can help you gap the bridge between technology and business? Look no further! Contact us!

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Best Practices to Apply Once Engaged to IT Outsourcing

As we have been covering the background, benefits, and even technicality of IT outsourcing, there is one important thing that we must not miss; keeping balance between the outsourcing and remaining team in the company. This is one of the most important keys in generating seamless flow in managing and developing your product with high performance with the combination of outsourcing talents and remaining team.

IT Outsourcing is a strategy that will take you to great success only when you do it right.

Now the question is, how to do that? Here are some tips for you to follow to ensure a successful experience in IT outsourcing!

Well-Defined Objectives are Essential

Determine what aspects of your business need outsourcing forces and how the vendor finds the solution. By doing this in the first place, both parties can set the expectations and ensure that the service used will align with the desired result.

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Build a Robust Foundation Within the Management Relationships

The relationship between a company and its outsourcing provider determines how successful their partnership is. A positive working relationship with your provider can be a firm foundation for long-term growth and trust.

Ensure Data Security and Compliance with Regulatory Requirements

Your customer data security should be your top priority, especially when third parties are involved. Please make sure you review all regulatory and data security requirements, then find a vendor that can comply with those standards. To minimize the risk of a data breach, failure in complying with applicable laws and regulations will result in extortionate fines and harm your reputation.

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Improve Conflict Management Processes

Be aware of the possibility of a conflict, especially when you work with different people. You need to effectively resolve disputes as it is critical to improving team relationships and overall performance. 

To overcome any conflict possibilities, you should create a conflict management process that both parties must follow. Ensure that these processes involve a logical hierarchy of escalation and negotiation for better representation and prioritization.

Communicate Clearly and Frequently

Communication is one of the key factors for successful outsourcing. Clarity is not enough. You also need to communicate frequently to avoid miscommunication. By doing clear and frequent communication, you will minimize errors and assure delivery, milestones, and other requirements are met. Moreover, urgent projects require intense coordination to make sure prompt delivery.

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These five steps will help you to optimize your IT outsourcing strategy. Have you ensured every point of discussed best practice?

We are open to analyzing and mapping out business requirements for the best result. Fancy a collaboration before digging deeper to bridge the gap between business and technology? Contact us!

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IT Outsourcing Pricing and Models You Must Know

As per our discussion regarding IT outsourcing in previous articles, outsourcing is a strategy that helps any company to work with IT experts but at the same time, they have more room to focus on business growth. The type of IT service may determine the right model, however as outsourcing services have expanded into more varied partnerships, the techniques and models have changed to incorporate managed services and more outcome-based agreements. IT outsourcing pricing and models play major role in the entire projects and output. Read on!

Fixed Pricing

As the term states, fixed pricing means that all the pricing is determined from the start of the agreement. If your company has stable and clear requirements, objectives, and scopes, the fixed pricing model most likely suits you perfectly. The situation allows you to predict the cost, making it easier to determine the deal price from the start by both parties.

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Variable Pricing

This model allows you to pay a fixed pricing with variance as add-ons to certain services which may be excluded from the list of service items. In other words, this model is a fixed pricing model with extra, flexible requests from the clients. This model allows for some variances in IT outsourcing pricing based on providing higher levels of services from the provider.

Time and Materials

This model allows you to pay the provider based on the time and materials used to complete the work. If your company is in situations that are difficult to estimate or need to evolve rapidly, this model of IT outsourcing pricing might be a perfect choice. ‘Time and Materials’ model have been familiar to many clients and is usually used in long-term application development and maintenance contracts.

Cost Plus

This model of IT outsourcing pricing requires a contract that is written from the start so that you pay the provider for their actual costs and a predetermined percentage for profit.

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Gain-Sharing

This IT outsourcing pricing is based on the value delivered by the provider beyond their typical responsibilities but gaining from their expertise and contribution. Both parties, the client and the provider, have money at risk and stand to gain a percentage of profits if the supplier’s performance is optimum and meets the client’s objective.

Unit/On-Demand Pricing

This model allows the provider to determine a set rate for a particular level of service. Then, the client pays based on its usage of the service. This pricing model is effective if your company needs to increase its productivity. This model also helps you to make component cost analysis and adjustments easy.

Performance-Based Pricing

This method is usually used in conjunction with a traditional pricing method, such as time-and-materials or fixed price. Performance-based pricing is a method when you provide financial incentives that encourage the provider to perform optimally.

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Shared Risk or Reward

This method requires a more extensive level of governance to do well. Through this method, both parties jointly fund the development of the products, solutions, and services with the provider sharing in rewards for a certain period. 

The different pricing models are significant according to the company’s different needs which also determine the relationship between the outsourced operations. This would enable companies and outsourcing service providers to go with what is best for each other. Note that determining pricing models is one of the most important steps before using IT outsourcing. 

Looking for IT Outsourcing providers that can help you bridge the gap between technology and business for digital transformation optimization? Let us discuss how pricing models benefit us all! Contact us!

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The Importance of Taking a Break: Disconnect to Reconnect

There is always a time in a year when you feel like you can’t keep up with your tasks and deadlines. You suddenly feel like there is no time left for everything. Once you are aware the signs are coming, take a deep breath. Maybe you need to disconnect to be able to reconnect, taking a break.

We already know that there is nothing more challenging than maintaining your health, your job, and all the responsibilities in between uncertainties, all at the same time. You feel like there’s no room for you to take a rest, but perhaps that is what you need the most!

Taking a break is a fundamental part of success, health, and happiness. It is important to have a distance from whatever you are doing now for a while. It has so many benefits! 

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Resting Keeps Your Health Intact

The human body is built to thrive in a series of short sprints. This is why taking a break, even only for a few minutes, can give you the refresh you need to hammer away through your day. Breaks are brief pauses to work, physical burden, or emotional pressure. They promote mental health, boost creativity, increase productivity, promote well-being, reduce stress, improve mood, and strengthen connections.

Resting Reduces Stress

While stress is a natural aspect of life, it has different effects on people. Stress may act as a stimulant for some, but for others, it feels more like a burden. Chronic stress suppresses your immune system and increases your risk of disease. 

During stress, your body experiences fight or flight—physiological arousal—heightening your senses due to perceived danger. You may experience an increased heart rate and blood pressure during this state, slowed digestive functioning, increased hormone levels (like cortisol), and other responses.

The flight-or-fight response initially was our body’s means of survival that allowed our ancestors to quickly protect themselves from unthinkable circumstances. However, in today’s scheme, this response can be experienced numerous times and in various situations. 

Taking a break activates a system called the parasympathetic nervous system, which is the opposite of the flight-or-fight response. 

Boosts Creativity

Do you know that when you take time to rest and relax, you are naturally more creative? Time off helps you refill your reserves. The quiet moments inspire reflection time, allowing you to break through creative barriers. Functional connectivity of brain data measures synchronized patterns of spontaneous brain activation during rest. As a result, you experience increasing solutions to open-ended problems, such as inventing new uses for objects. 

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Improves Productivity

Similar to other muscles, your brain is less functional when it’s fatigued. You’re always more productive after a restful period—one reason why Mondays are often filled with high importance tasks or meetings; resting sharpens your brain. Taking time off will allow you to work more efficiently whenever you get back to it. Set aside one day each week to unplug to improve productivity and feel a greater sense of accomplishment.

Enhances Decision Making

The term “sleep on it” is accurate because taking rest improves your ability to make decisions. Working too long without rest reduces your concentration and can depreciate your emotional capacity. Regularly scheduled breaks—daily and weekly—allows you to refresh your perspective, and in turn, make better decisions.

Taking a break is only significant when you purposefully do it. Here are some techniques you can implement in your daily schedule.

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If managed well and carefully, working breaks give you more benefits with the little time it takes. With that being said, it certainly is worth considering. However, the challenge lies in how we manage it without looking lazy and too lied down to others. Therefore, taking breaks is as important as the work itself.

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7 Key Components of Digital Transformation Strategy

As what and how to prepare in implementing digital transformation strategy have been discussed in previous articles, it is the time to move on discussing what indicators you need to watch out for before deciding to implement ones. Read on! 

Strategy and Leadership

Strategy and leadership are highly intertwined. Even the best game plan will not give you the best result if the leadership in the company is lacking. The combination of great strategy and fitting technology might help you digitize your business. However, we’re talking more than that. If you want to transform your business, then you need to combine strategy, technology, and the right leadership. Visionary leadership with the spot on digital transformation strategy can lead to a better, more seamless, more cost-effective and time-effective plan to transform your business.

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Culture Change and Communication

When talking about transformation, you must be ready for a massive culture shift. Cultural changes could give your clients and employees a hard time adapting and this makes it harder to perform any transformation. As culture is one of the most important parts of any successful program of digital transformation strategy, you might want to prepare your employees for it in advance.

How to make it happen? Effective communication can help you achieve that easier! Here’s how to do that:

  • Communicate about the digital transformation strategy and how it will be advantageous to every stakeholder.
  • Manage training sessions with your employees to prepare them earlier on. 
  • Emphasizing the importance of aligning culture with the new initiatives. 

Cultural changes are not an easy thing, but you can tackle them by forming clear training schedules, providing regular updates, and being consistent with your efforts to convey them. As people said, communication is the key!

Process Optimization

Have you ever been in a position where you’re in the middle of finishing your task and hoping that you could do it in a simpler way? Yes, we are all aware that every business might have several processes and operations, and as time goes by, those steps can be transformed to make all the workflows smoother and easier. This is where you need to decide the right formula for your digital transformation strategy.

The right digital transformation strategy can benefit not only the customers but also the internal teams. As all the business processes should be intertwined, you need to make sure that all of them are covered in the digital transformation strategy to reach the maximum output.

Data plays an important role in this process, especially the ones that you have gathered over the years.

The Importance of Data

Adopting digital transformation to your company should help you to eliminate your business’ pain points for your team and your customers. However, you can’t do it without analyzing the historical record! Or in simple words, the data you have gathered from time to time. 

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Through a collection of reliable data, you can analyze them to identify what works and what doesn’t work for your company. A spot-on data analysis can help you to find out what your customer wants, hence you can upgrade your products and services based on the analysis. 

More than that, data analysis can help your team to identify the best solutions to problems and lead to a better digital transformation strategy! 

Embracing New Technology

New technologies are everywhere, and you are surrounded by so many options. Now, your task is to identify the fit technologies for your business. That is one of the most crucial steps in your digital transformation strategy. 

You need to consider the function of the technology you want to adapt and the budget that you allocate for that. There are so many options, so make sure you do your research!

Team Structure

Enough talking about tools, let’s move on to the ones who are operating them: the people! Your team structure is the most vital part of your digital transformation strategy. In short, your digital transformation initiative should be balanced and must consist of: 

  • Spot-On Leaders who are agile and capable to bear the responsibility as the Chief Digital Transformation Officer, or Chief Digital Officer, or Chief Digital Innovation Officer, or Chief Technology Office, etc for accountability.
  • Business Enthusiasts that are also experts in their field! They will fill the positions like Product Managers, Program Managers, Customer Experience Leaders, Customer Success Engineers, etc. 
  • Pack of Coders and Designers who have the proficiency and skills in areas of development, designing, and data program. 

The Results

The end of your digital transformation journey, which also happens as the source of your new beginnings, is the result. Once you get your initial result, take it into account and plan long-term strategies to scale the digital transformation.

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Sometimes, you and your team must change the way you do things, or even the direction you take to reach the goal. Your team must be flexible to embrace changes.

At the same time, it is important to have consistency. Be consistent to follow the detailed strategy you have formulated, but when changes are required, be open to do that!

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